1. Services Offered:
a. We offer mobile phone, tablet and computer repair services.
b. Repairs may include, but are not limited to, hardware repairs, software troubleshooting, and data recovery.
c. We also provide services such as screen replacement, battery replacement, and virus removal etc.
2. Appointment Booking:
a. Customers can contact us via phone, email, or through our website to request an appointment.
b. We will endeavour to provide a suitable date and time for the repair appointment.
c. Customers are responsible for ensuring their device is backed up and personal data is secured before the repair process.
3. Repair Process:
a. Upon receiving the device, our technicians will diagnose the issue and provide an estimate of the repair cost.
b. Any additional repairs required beyond the initial diagnosis may incur extra charges.
4. Repair Timeframe:
a. The repair timeframe may vary depending on the complexity of the issue and availability of spare parts.
b. We will make reasonable efforts to complete the repairs within the agreed-upon timeframe but do not guarantee specific timelines.
a. We offer a warranty for repairs carried out by our technicians. The repair covers the part, and the work carried out by us.
b. The warranty period is typically 90 days, unless specified otherwise for specific repairs.
c. The warranty covers the issues for which the repair was originally carried out, provided the repair was not tampered with or damaged by misuse or negligence.
d. If a device develops an unrelated issue during the warranty period, additional charges may apply.
6. Data and Privacy:
a. While reasonable precautions are taken to protect customer data, we are not responsible for any loss of data during the repair process.
b. Customers are advised to back up all their important data before handing over their devices for repair.
a. We are not liable for any damage, loss, or theft of devices or personal belongings during the repair or while in our possession.
b. Our liability is limited to the costs associated with the repair or replacement of the device as determined at our discretion.
8. Cancellation and Refunds:
a. Customers may cancel their repair appointment without incurring any cost up until the device is handed over to our technician for repair.
b. Once repair work has started, cancellation may attract a cancellation fee.
c. Refunds will be provided if the repair cannot be completed or as otherwise determined by us.
9. Pricing and Payment:
a. Repair prices are based on the initial diagnosis and may be subject to change upon further assessment.
b. Payment is due upon completion of the repair, and we accept various payment methods.
c. Any outstanding payment beyond the agreed-upon timeframe may result in additional charges or legal action.
10. Intellectual Property:
a. All trademarks, logos, and intellectual property rights related to our business and services remain our property.
b. Customers may not use any of our intellectual property without prior written consent.
11. Modification of Terms:
a. We reserve the right to modify these terms and conditions at any time. A revised version will be made available on our website.
By availing our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.